Shipping & Delivery

Shipment processing time

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Order Confirmation

On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.

If you did not receive a confirmation email within a few minutes of successfully placing your order, you can contact us by email with your full name and order number and we will confirm your order.

Correct Addresses

Please be careful to type in your correct address as we cannot be responsible for packages being sent to the wrong location. We trust that you have checked this over before you purchased your products!

Please refer to the below timeframes as an estimation:

USA 5 to 10 business days (customs may extend this process to 3 weeks)
UK 5 to 10 business days
Canada 5 to 10 business days (customs may extend this process)
China 12-30 business days
Germany 10-20 business days
Malaysia 15-30 business days
Singapore 7 to 10 business days
Hong Kong 7 to 10 business days
Kuwait 15-25 business days
UAE 15-30 business days

Other Locations around the world where you can purchase Grahams Natural range of Therapeutic Skin Care!

Duties and Taxes on overseas shipments

The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient and unfortunately we have no control over these charges, nor can we predict what they may be. Customs policies do vary widely from country to country and you should contact your local customs office for more information on this matter.

Tracking

All orders are tracked under 2 kg however if your order is over 2kg we cannot offer tracking.

We will send you a confirmation for tracking once your order has been processed.

Shipping Method	Estimated Delivery Time	Shipment Cost
USA/Canada	5-10 days	From $8.95
Express USA/Canada	5-10 days	From $18.00
All other countries	5-15 days	From $12.00

Sooth It Gel

I have been using Sooth It Gel for some time now and it leaves my face feeling fresh particularly after shaving.
A very good product!

Leaves my hand nice and soft

Love this hand cream. Loves my hands soft all the time. Easy to apply and it absorbs into the skin quickly. No greasy feel either.

Helped my skin overnight!

10/10! It has improved my eczema drastically and I saw results overnight. I have tried everything under the sun and have suffered with eczema since I was a baby. No need for steroid topicals anymore! Thank you!!

My eczema started to get really bad and decided to try the eczema pack. I used everything in the kit and after about ten days my eczema cleared up.

Highly recommend!

The C+ Eczema & Dermatitis Cream really helps my itchy skin. Highly recommend this product.

Thank you so much Shirley! We are so pleased to receive your wonderful testimonial.

Key product in our family!

Our family uses the C+ Eczema Cream after Body & Bath Oil. We will always use this product as it is great for problem areas, especially for me as a nurse with dry hands from using sanitiser.

Hi Jen,
Thank you you so much for taking the time to review our C+ Eczema Cream and Body & Bath Oil. We are pleased to hear how much it has helped you.

Great product!

I really liked this product. It is very soothing!

Thank you so much for your review!

Veryyy good

The c+ cream was super effective in healing sores of eczema on my hands

Hi Matthew, that is wonderful news! Thank you so much for sharing your experience with cream :)

Cooling

This cream has a nice cooling effect and is helpful in taking away the itch

Hi Andrew, we are so pleased to hear that you find the Eczema Gel cooling and soothing. Keeping it in the fridge is another great way to calm and sooth the skin. Thank you again for taking the time to review our product :)

C+ cream is amazing

This cream is a wonderful creation and has been a great relief in my constant itching I’ve been struggling with the last while. Goes on smoothly and lasts a long time providing relief from the itchiness. Amazing product and I highly recommend it.

Thank you so Andrew for your wonderful review of our C+ Eczema Cream. There is nothing that makes us happier than to receive a review like this! Shannon :)

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